Intermediary Hub
Your dedicated space for quick access to tools, guides, and support. Find the right mortgage for your clients with our specialist solutions. Access criteria, calculators, and discounts — all in one place.
This page is for professional intermediary use only.
Talk to Our Team
Our specialists are ready to support you with practical guidance for your clients.
Your Broker Toolkit
Lending
Criteria Guide
Check eligibility and criteria for your clients.
C-Change
Discount
Learn how energy-efficient projects qualify for our C-Change discounts
Affordability
Calculator
Estimate borrowing capacity quickly and accurately.
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What are your intermediary procurement fees and how are these paid?
Intermediary fees are 0.40% of the loan amount. The fee will be paid to the bank account specified by the intermediary via Bacs or Faster Payments.
How should my client pay any fees?
We will provide our bank details and application reference for any application and valuation fee to be collected.
Where can I find product information for distributors?
Download our Product Information Sheets here. If you have a question that isn’t covered, drop us a line and we’ll be happy to help.
Are your lending activities restricted?
We lend throughout England, Scotland, Northern Ireland & Wales. Full details of our criteria can be found in our Lending Criteria Guidelines.
Do you deal with applicants who have had adverse credit?
Yes, please refer to the Lending Criteria Guidelines for information.
For self-employed applicants, how many years’ accounts are required and what figures are used in assessing affordability?
A minimum of three years’ accounts must be available; our affordability assessment is completed as normal, using the average income received over these three years.
What income benefits are accepted?
You can find full details on the benefits we accept in our Lending Criteria Guidelines.
My client receives their income in a foreign currency. Will this income be taken into consideration when calculating affordability?
Income paid in a foreign currency is not considered in our affordability calculations.
How do I submit an application?
Please register as an intermediary on our Broker Online system and complete the online application.
I have never dealt with the Society before. Do I need to contact you by telephone to discuss submitting an application?
No, you can register online as a broker and apply for a DIP or submit an application online. However, please contact us if you wish to discuss a residential case which falls outside of our lending criteria, or if you have a buy-to-let case (buy-to-let cases must be referred to us prior to submission).
If you wish to discuss a proposal or have any questions, our Mortgage Team will be very happy to speak with you.
Who can I talk to about getting updates on one of my cases?
Please call our Mortgage Team directly on 01535 650 770.
